Order Cancellation & Reschedule Policy

1.1  TaazaExpress sells fresh, chilled poultry, mutton, fish and seafood. Unlike shelf-stable groceries, every pack is cut and portioned by our butchers specifically to fulfill the customer’s requested cut and weight.

1.2  In accordance with food safety standards and FSSAI regulations, chilled meat that has been portioned or leaves our cold chain cannot be returned to stock or resold to another household. Cancellation and rescheduling deadlines are designed around these physical preparation milestones.

1.3  This policy forms part of our Terms & Conditions. By confirming an order at checkout, you acknowledge these cutoff times.

2.1  Cancellation cutoff: Express orders (30 to 45 minute delivery) are routed to our butchery counter immediately upon payment confirmation. You may cancel an express order free of charge within 5 minutes of order placement, provided butchery has not already commenced.

2.2  After butchery commences:Once the status of your order transitions to “Cutting” or “Out for Delivery”, the order cannot be cancelled, as the items have been permanently custom-cut.

2.3  Rescheduling not available for express: Because express items are prepared for immediate dispatch in insulated chilled bags, express orders cannot be rescheduled to a later slot once placed.

3.1  For customers who choose a scheduled delivery slot (Morning 7–10 am, Midday 11 am–2 pm, Evening 4–7 pm, or Dinner 7:30–10 pm), cutting schedules are batched before each window opens.

3.2  Cancellation window: You may cancel any scheduled slot order free of charge up to 2 hours before the start of the delivery window.

3.3  Cancellations requested after the 2-hour cutoff cannot be accepted once preparation has begun, as the meat will have been weighed, butchered and vacuum-sealed.

4.1  Where available, customers may specify a tighter custom delivery window (e.g. 8:30 am – 9:30 am).

4.2  Custom window orders are subject to the same rule: cancellations or changes must be submitted at least 2 hours before the start of the chosen window.

4.3  If delivery is delayed beyond your selected custom window by more than 30 minutes due to traffic or weather, you have the right to cancel without penalty and receive a full refund.

5.1  Eligibility: Rescheduling is permitted for Scheduled Slot Orders and Custom Time Window Orders. It is not available for active Express orders.

5.2  Deadline: A reschedule request must be placed at least 2 hours prior to the start of the original delivery window.

5.3  Available slots: You may reschedule your delivery to any open slot within the subsequent 48 hours for the same residential address.

5.4  Fees: There is no fee for rescheduling your order if requested within the permitted window. A maximum of two reschedules is allowed per order.

6.1  You can manage your order through any of the following self-service or assisted channels:

1. Through your account: Log in at taazaexpress.com/account, navigate to “My Orders”, select the active order, and click “Cancel Order” or “Reschedule Slot”. If the order is within the allowed cutoff, the action will be confirmed immediately.
2. By phone: Call 1800-313-3302 and quote your 6-digit order ID. Our team will verify the cutting status and process the change.
3. Via WhatsApp: Send your order ID and request to +91 98100 00000. Our dispatch team responds within minutes during operational hours (7:00 am – 10:00 pm).

7.1  Item changes: Because weights are individually calibrated, we cannot add or subtract items from an existing order once confirmed. If you are within the 2-hour window, you may cancel the entire order and place a new one with your revised selection.

7.2  Address updates within the same society:You may update your tower, block or flat number at any time prior to the delivery partner’s arrival by calling support or leaving a note in the delivery instructions.

7.3  Changing to a different society: Each society is assigned to specific dispatch routes. Changes to a different society require cancelling the order within the permitted cutoff and creating a new order for that location.

8.1  Fresh meat is transported in thermal insulated carriers with food-safe ice gels maintaining a temperature of 0–4°C. Once at the gate or lobby, carriers can maintain target temperature for up to 45 minutes in ambient weather.

8.2  Upon arrival at your society, our delivery partner will attempt to contact you via intercom and phone up to three times over a 15-minute period.

8.3  If you cannot be reached within 15 minutes, or if entry is denied and no neighbor or guard is authorized to accept the chilled package, the order will be returned to our cutting room to protect food safety.

8.4  Because fresh meat cannot be re-chilled and re-dispatched safely after an uncompleted delivery run, no refund can be issued for orders missed due to customer unavailability or incorrect contact information.

9.1  In rare circumstances, TaazaExpress may need to cancel an order before dispatch. These include:

• Quality test failures: If a morning farm batch of poultry or fish fails our arrival sensory or temperature check, and safe replacement stock is unavailable.
• Unforeseen logistics disruptions: Extreme weather events, road closures, or society-level access restrictions preventing safe delivery within temperature limits.
• Pricing or inventory errors: In the rare event of an inadvertent technical error resulting in an incorrect price or stock listing.

9.2  If TaazaExpress cancels your order, you will be notified immediately via SMS or WhatsApp, and a 100% full refund will be initiated immediately without any deduction.

10.1  When an eligible cancellation is processed, refunds are issued strictly via the route outlined below:

10.2  All card and net-banking refunds are settled through our RBI-authorized payment partner, Cashfree Payments India Pvt Ltd. Bank holidays and weekends may marginally extend bank crediting cycles.

11.1  For any questions regarding a cancelled or rescheduled order, or if a refund has not appeared in your account within the stated timeframe, please reach out to our customer care team: