Terms & Conditions

1.1  TaazaExpress is operated by Taaza Fresh Foods Pvt Ltd (“we”, “us”), Sector 57, Golf Course Extension Road, Gurugram, Haryana 122003. FSSAI Licence No. 10823999000123.

1.2  By using our website or placing an order, you agree to these terms and to our Privacy Policy.

1.3  We may revise these terms from time to time. The version in force when you place an order is the one that applies to that order.

2.1  You must be 18 or older and able to enter into a contract under Indian law.

2.2  We currently deliver only to the residential societies listed on our website. When you enter a tower and flat number at checkout, you confirm that you live there or are authorised to receive deliveries there.

3.1  Net weight. The weight shown for each product is the net weight of cleaned meat or fish, after removal of feathers, skin (where stated), scales and inedible parts. It is not the live or pre-cleaning weight.

3.2  Because meat and fish are cut by hand, the weight you receive may vary by up to 5% either way. You will not be charged extra if a pack is heavier than stated.

3.3  Photographs are for illustration. The size and colour of natural products will vary from piece to piece.

3.4  Our products are chilled, not frozen, unless the product page says otherwise. Availability depends on daily supply and some items may sell out.

4.1  All prices are in Indian Rupees and include GST.

4.2  Prices of fresh meat and fish change with market rates. The price you pay is the price shown at the moment you place your order.

4.3  We accept UPI, debit and credit cards, net banking and cash on delivery. Online payments are processed by our payment partner, Cashfree.

4.4  For cash-on-delivery orders, please have the payment ready when the order arrives. If cash-on-delivery orders are repeatedly refused, we may withdraw the option from your account.

4.5  If a product has been listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.

5.1  Each coupon has its own conditions, such as a minimum order value, an expiry date or a limit of one use per customer. These are shown when you apply it.

5.2  Only one coupon can be used per order. Coupons cannot be exchanged for cash.

5.3  We may withdraw an offer at any time, and may cancel orders where a coupon has been misused.

6.1  You can choose an express delivery (usually 30 to 45 minutes), a scheduled slot, or a time window of your choice, depending on what is available for your society.

6.2  Delivery times are estimates. Weather, traffic or delays at the society gate can occasionally make us late, and we will keep you informed if that happens.

6.3  If your society uses a visitor app such as MyGate, please approve our entry request promptly. Where society rules do not allow delivery staff to use the lifts, we will hand the order over at the tower lobby.

6.4  If we cannot reach you within 15 minutes of arriving, we may take the order back to keep it chilled. We will contact you to arrange a second delivery, which may carry a charge.

7.1  Fresh meat and fish are perishable. Please refrigerate your order at 0–4°C as soon as you receive it, or freeze it if you do not plan to cook it within two days.

7.2  Once an order has been handed over, we are not responsible for spoilage caused by leaving it outside the refrigerator.

8.1  You can cancel or change a scheduled order free of charge until we start preparing it, which is normally 45 minutes before your slot begins. Express orders go into preparation almost immediately and can only be cancelled within the first few minutes.

8.2  Once an order has been cut and packed, it cannot be cancelled, as fresh meat cannot be resold.

8.3  Refunds for cancelled prepaid orders are made to the original payment method in accordance with our payment gateway settlement timelines.

8.4  For detailed cutoff timelines, rescheduling rules and refund schedules across Express and Scheduled deliveries, please consult our dedicated Order Cancellation & Reschedule Policy.

9.1  If something is wrong with your order, such as an off smell, the wrong cut, a short weight or a damaged pack, please tell us within 2 hours of delivery by phone or WhatsApp.

9.2  We may ask for a photo of the product and its label. Once we have checked the complaint, we will either send a replacement or refund the affected item.

9.3  Refunds for prepaid orders go back to the original payment method within 5 to 7 working days. Refunds for cash orders are made by UPI or bank transfer.

9.4  We cannot accept returns for reasons of personal taste, or for products that have been cooked or stored incorrectly.

10.1  Please keep your login details private and make sure your phone number and address are correct. You are responsible for orders placed through your account.

10.2  We may suspend accounts that are used fraudulently, abuse offers, or behave abusively towards our staff.

11.1  Nothing in these terms limits any right you have under the Consumer Protection Act, 2019.

11.2  Subject to that, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses.

11.3  We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, government orders or society-imposed restrictions.

12.1  These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts at Gurugram, Haryana.

Questions about these terms can be sent to care@taazaexpress.com or raised by phone on 1800-313-3302. For formal complaints, please see the grievance officer details in our Privacy Policy.